FAQ

Getting Started

  • How can I book an accommodation?
    In order to book an accommodation, please make a booking request for your desired accommodation (see also FAQ:
    How do I make a booking request?“).

    The host must confirm your request first before you can book the accommodation.
    Once the host confirms your booking request, you will receive an offer by e-mail. Then, you can decide whether you would like to definitely book the accommodation.
    If you book an accommodation, we will send you a booking confirmation by e-mail.

    Please note that not every accommodation that you can request on our website, will be confirmed by the host for a reservation (see FAQ: "Why is a requested accommodation not available?").
    Therefore, we recommend that you request up to 3 accommodations simultaneously in one booking request.
  • How do I make a booking request?
    You can start your booking request on our website.
    Please choose your destination, travel dates, and the number of guests.
    You can refine your search individually (e. g. type, facilities and location of the accommodation).
    If you like an accommodation, please click on the image of the accommodation. You then see all the information about the accommodation. To request the accommodation, please click on "Request".
    You can request up to two further accommodations (a total of 3) by clicking again on the image of another accommodation and there click on "Request".
    Once you have chosen your desired accommodations, please click on "Request". In the next window please log in. If you have not booked before, please click "I don't have an account yet."
    To complete your booking request, please click "Send".
    You will then receive an e-mail with the summary of your booking request.
    Once the host has confirmed your booking request, you will receive an offer by e-mail and can then book the accommodation.

    Please note that not every accommodation that you can request on our website, will also be confirmed by the host for a booking (see also FAQ:
    Why is a requested accommodation not available?“).
    Therefore, we recommend that you request up to 3 accommodations simultaneously in one booking request.

    Also, please note that the personal information you provide shall be accurate and complete.
    On the day of arrival, you are required to provide the host a valid identity card / passport for unique identification. The host has the right to check the data you provided when you registered as a guest on our website with your identity card / passport. Should the data not match, the host is not obligated to accommodate you.
  • What information do I have to provide when registering as a guest?
    When registering as a guest, we need your full name, your date of birth, your address, your email address and your telephone number.
    Please note that according to our terms and conditions , all information you provide shall be accurate and complete.
    Your data will be sent to the host after completing a booking. On the day of arrival, you are required to provide the host a valid identity card / passport for unique identification. The host has the right to check the data you provided when you registered as a guest on our website with your identity card / passport. Should the data not match, the host is not obligated to accommodate you. The booking can then be canceled with costs.
  • How can I offer my accommodation?
    Please register as a new host directly on our website. We will ask for all necessary details about yourself and your accommodation step by step. Once you have registered your accommodation, we will contact you by e-mail to complete the registration. Please note that your accommodation will only be online after the completion of our verification.

Guest questions

  • How can I book an accommodation?
    In order to book an accommodation, please make a booking request for your desired accommodation (see also FAQ:
    How do I make a booking request?“).

    The host must confirm your request first before you can book the accommodation.
    Once the host confirms your booking request, you will receive an offer by e-mail. Then, you can decide whether you would like to definitely book the accommodation.
    If you book an accommodation, we will send you a booking confirmation by e-mail.

    Please note that not every accommodation that you can request on our website, will be confirmed by the host for a reservation (see FAQ: "Why is a requested accommodation not available?").
    Therefore, we recommend that you request up to 3 accommodations simultaneously in one booking request.
  • How do I make a booking request?
    You can start your booking request on our website.
    Please choose your destination, travel dates, and the number of guests.
    You can refine your search individually (e. g. type, facilities and location of the accommodation).
    If you like an accommodation, please click on the image of the accommodation. You then see all the information about the accommodation. To request the accommodation, please click on "Request".
    You can request up to two further accommodations (a total of 3) by clicking again on the image of another accommodation and there click on "Request".
    Once you have chosen your desired accommodations, please click on "Request". In the next window please log in. If you have not booked before, please click "I don't have an account yet."
    To complete your booking request, please click "Send".
    You will then receive an e-mail with the summary of your booking request.
    Once the host has confirmed your booking request, you will receive an offer by e-mail and can then book the accommodation.

    Please note that not every accommodation that you can request on our website, will also be confirmed by the host for a booking (see also FAQ:
    Why is a requested accommodation not available?“).
    Therefore, we recommend that you request up to 3 accommodations simultaneously in one booking request.

    Also, please note that the personal information you provide shall be accurate and complete.
    On the day of arrival, you are required to provide the host a valid identity card / passport for unique identification. The host has the right to check the data you provided when you registered as a guest on our website with your identity card / passport. Should the data not match, the host is not obligated to accommodate you.
  • What information do I have to provide when registering as a guest?
    When registering as a guest, we need your full name, your date of birth, your address, your email address and your telephone number.
    Please note that according to our terms and conditions , all information you provide shall be accurate and complete.
    Your data will be sent to the host after completing a booking. On the day of arrival, you are required to provide the host a valid identity card / passport for unique identification. The host has the right to check the data you provided when you registered as a guest on our website with your identity card / passport. Should the data not match, the host is not obligated to accommodate you. The booking can then be canceled with costs.
  • I have booked an accommodation. What happens next?
    Once you have booked an accommodation, you will receive a booking confirmation by e-mail. In the booking confirmation you will find your booking details including the contact information of your host.
    Please contact your host (preferably via email) as soon as possible to plan your exact time of arrival with him.

    The total amount of the booking has to be paid to the host in cash on the day of arrival.
  • What should I do upon arrival?
    First of all, it is important that you have agreed on an exact check-in time with the host prior to your arrival (see also FAQ:
    I have booked an accommodation. What happens next?“).

    When checking in, please bring the full amount in cash as well as your valid identity card or passport.
    The host is obliged to check your ID and to write down the data for his records.
    Please note that the host is only obliged to accommodate the person whose name we have notified him in the booking confirmation. It is therefore important that when registering on our website, you provide your correct full name and your correct date of birth (such as stated in your passport).
  • When and how do I pay the accommodation?
    You will pay the total amount (see booking confirmation) to the host in cash on the day of arrival.
  • How can I cancel a booking?
    Please send us an e-mail to info@ebab.com.
    We will then send you a confirmation of the cancellation and inform the host.
  • What is the cancellation policy?
    You can cancel a booking free of charge up to 7 days before the date of arrival.
    If you cancel less than 7 days before the date of arrival, a cancellation fee equal to the rate of one night will be charged.
    The cancellation fee has to be paid into our account within 10 days.
  • Why is a requested accommodation not available?
    In order to book an accommodation, you have to make a booking request.
    The host will then check the availability and confirm or reject your booking request.
    We ask our hosts to update their availability always in advance to avoid unnecessary booking requests.
    But please keep in mind that most of our hosts have a full-time job and rent their accommodations only on a private basis. Some hosts are only able to check their availability when they receive a booking request.
    Therefore, some accommodations are rejected as not available.
    The possibilities of our Booking Management for the hosts are very comprehensive and fortunately most hosts also make such use of it as we would wish.
    Hosts who regularly reject requests, will be downgraded so that their accommodations are worse ranked.
    If a host only rejects requests within a certain time, we also cancel the contract.
  • How do I change a booking request?
    If you want to change your booking request, e. g. the date, the number of guests, please send us an e-mail with the correct request data: info@ebab.com.
  • How do I change a booking?
    If you want to change your booking, e. g. the date, the number of guests, please send us an e-mail with the correct booking data: info@ebab.com.
    We will then contact the host, because he has to confirm the change of your booking.
    Once the host confirms, we will send you a new booking confirmation by e-mail.
    Please note that the host is not obliged to accept any subsequent booking changes.
    Should the host not accept your booking change, we will inform you by e-mail.
  • Where can I find detailed information about an accommodation?
    You will find the most important information about the accommodation (type, location, facilities and photos) on our website. Please click on the image of your desired accommodation.
    If you have further questions, please contact us by e-mail: info@ebab.com.
  • How can I contact the host?
    You will receive the contact details of the host from us by e-mail once you have booked an accommodation.
    If you have a question to the host before you make a booking, please make a reservation request and write your question in the comment box "Question to the host". You will see the host's answer in our offer as soon as the host has confirmed your booking request.
    If you other general questions, please send us an e-mail to: info@ebab.com.
  • What is the difference between a room and an apartment?
    If you book a room, you live with the hosts in a flat. You have your own private room but will share the bathroom and the kitchen with the host. Some rooms have a private bathroom, which is stated in the accommodation details. There are hosts that do not allow use of kitchen, that's also mentioned in the accommodation details.

    If you book an apartment, you have the whole apartment to yourself.
    You will meet the host only at check-in and, if necessary, at check-out.
  • What is an alternative offer?
    If you have made a booking request for an accommodation, it may be that the host does not confirm your booking request for a booking. We will then try to offer you an alternative accommodation.
    If you do not want an alternative offer from us, please disable the option "Suggest alternatives?".
    If you wish to receive an alternative offer, you can select your desired priority ("Preferably close to the requested accommodation” or “As cheaply as possible, but possibly further afield” and the option "non-smoking or smokers").
  • I have received an alternative offer, but would like to request another accommodation.
    Please delete your existing booking request in your guest account. Then you can start a new booking request.
    Please note that not every accommodation that you can request on our website, will also be confirmed by the host for a booking (see also FAQ:
    Why is a requested accommodation not available?“).
    Therefore, we recommend that you request up to 3 accommodations simultaneously in one booking request.
  • I cannot make a booking request, what should I do?
    If you have already made a booking request, you can not create an additional booking request for the same or overlapping reservation period.
    Please delete your current booking request in your guest account. Then you can create a new booking request.

    Even if you've already booked an accommodation, you cannot create a new booking request for the same or overlapping reservation period.
    Your existing booking has to be canceled first. Please send us an e-mail to info@ebab.com.
    After you have received a cancellation confirmation by e-mail, you can start a new booking request.
  • My hosts wants to cancel my booking, what can I do?
    Please contact us by e-mail right away: info@ebab.com.
    Basically, the host is contractually obliged to accommodate you. If the host is not able to do so, the host is obliged to offer an equivalent alternative accommodation.
    We assist our hosts in their contractual obligation and try to find an alternative with another ebab host.
    However, if no alternative accommodation are available at ebab, the host must provide an alternative.
  • What do I do if there are defects in the accommodation?
    Please contact your host immediately and inform him of any deficiencies. The host is obliged to remedy the deficiencies within a reasonable time.
    We recommend to write down the deficiencies to take pictures of the defects.
    Please note that ebab is not liable for the information and services of the accommodation provider (host) and for any defects in the respective accommodation or related services.
    Ebab acts as an intermediary between the guest and the provider of accommodation (host). With the completion of a booking through ebab, there is a binding lease between the guest and host. The host is fully liable.
  • How do I rate my accommodation and the host?
    Please log in to your guest account. There, click on "bookings" and then on "past bookings". You will see your booked accommodations and can rate them by clicking “Submit rating”.

Host questions

  • When do I get a booking?
    If guests wish to book your accommodation, they first make a booking request. You will then immediately receive an e-mail and text message to your mobile.
    Only when you confirm this request, the guest can book your accommodation.
    Please note that guests often request accommodations from other hosts as well. Therefore, not every request becomes a booking..
    However, the quicker you confirm a request, the higher the chances that the guest will book your accommodation.
  • How do I respond to a booking request?
    The fastest way is here in your host account.
    Under “Requests” you see your current requests. Click on the button on the bottom right. There, the status of the request is "New". Please carefully check your availability if you can perform the booking for the requested period. To confirm the request, please choose the status "Yes" and then click "Send". The guest immediately receives an offer by e-mail and can book your accommodation.
    If the guest has a question or if you can confirm a request only under certain conditions, e. g. if the guest has to arrive no later than 6 pm, confirm with "Yes, but" and write your answer or your comment into the text box. Your accommodation will then be offered by an ebab employee taking into account your comment or your answer.
    If you cannot perform the requested booking, you have to answer "No".
    Please note that guests are disappointed when you refuse a booking request.
    Therefore, we kindly ask you to block the days when you cannot accept any booking, always in advance via your booking calendar.
  • I have received a booking request, but there is no request in my host account. What happened?
    Either the guest has already booked another accommodation or deleted the request.
    Please note that guests can request up to 3 accommodations in one request. Guests often book the accommodation which is first confirmed. The faster you respond to requests, the higher the chance that the guest books your accommodation.
  • Where do I see my bookings?
    Either on your Booking calendar or via the menu item bookings.
  • What features does my booking calendar offer?
    See your bookings (highlighted in blue) including the contact details of the guests

    Synchronize your ebab booking calendar with other calendars in ical format

    Adjust your prices for certain days
    If you want to change your general prices permanently, please send us an email to info@ebab.com

    Update the availability of your accommodation with the following options:
    - "available" - on these days your accommodation is free
    - "not available" - on these days your accommodation is occupied
    - “Check-in disabled” - on those days you cannot check in guests
    - "Check-out disabled" - on those days you cannot check out guests
    - "Check-in & check-out disabled" – on those days you cannot check in and check out guests

    The options "check-in disabled", "check-out disabled" and "check-in & check-out disabled" allow you to only block check-in and / or check-outs without completely blocking these days for bookings. So your accommodation is still available for bookings over the period.


    Please update your availability always regularly in advance.
    This avoids unnecessary requests for you and guests.
  • How do I get my money?
    The guest pays the total amount on the day of arrival in cash directly to you.
  • What is the commission?
    We charge a net commission of 16%.
    For accommodations in Germany, the German VAT of 19% has to be added, so the gross commission is 19.2%.
    For accommodations within the EU, the VAT of the country will be added, where the accommodations is located.
    For accommodations outside the EU, no additional tax will be added.
  • When and how do I pay the commission?
    We we will send you our commission invoice at the beginning of the month by e-mail.
    Please transfer the amount to our bank account:

    Account holder: ebab
    Bank name: Fidor Bank
    IBAN: DE68 7002 2200 0020 1047 91
    BIC: FDDODEMMXXX

    or via PayPal:

    payment@ebab.com



    Please state your host ID and the invoice number (see invoice) when you send the money.

    You can see and print all invoices under “invoices/account”.
  • My guest has not informed me about his arrival time yet, what do I do?
    Please contact the guest by e-mail or phone (see also FAQ:
    How can I contact my guest?“).
    If you cannot reach the guest, please send us an e-mail to info@ebab.com. We will contact the guest and set a time limit within which he must contact you. Should the guest not contact you within this period, you can ask us to cancel the booking.
  • How can I contact my guest?
    You can find the contact details of your guest in the booking confirmation that we have sent to you by e-mail and online in your host account under "Bookings" and your Booking Calendar.
  • What happens in case of cancellation by the guest?
    Guests can cancel bookings up to 7 days before the date of arrival without any cancellation fee.
    If they cancel the booking within these 7 days, they have to pay the price for one night as a cancellation fee.
    Once we have received the cancellation fee, you will receive 80% of the amount credited to the next invoice.
  • My guest has informed me that he wants to cancel his booking, what do I do?
    Please send us an e-mail with the booking details to info@ebab.com. We will cancel the booking and send you and the guest a cancellation confirmation by e-mail.
  • Can I as host cancel a booking?
    A cancellation from your side is not so easy. The guest has a legal right to the booking. Basically, you are contractually obligated to perform to the confirmed booking or offer the guest a comparable alternative. If the alternative accommodation is more expensive than your accommodation, the guest might even charge you the additional expenses (see contract § 6, 6).
    We, of course, support you in finding an alternative accommodation. Therefore, please contact us immediately by e-mail: info@ebab.com
  • How can I change my prices?
    If you want to change your prices permanently, please send us an email with your new prices to info@ebab.com.
    If you want to change your prices only for specific days, weeks or months, you can change the prices on the booking calendar.
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